How does the WWTA fix a defective sewer lateral?
The WWTA will fix your lateral in 4 phases:
- Phase 1: The plumber assigned to work on your property will check for, and install if necessary, the cleanout closest to your home or building.
- Phase 2: From this cleanout, the Evaluation Contractor will video and test your service lateral.
- Phase 3: Based on the video and testing results, the WWTA will assign work to the plumber that checked the cleanout in Phase 1.
- Phase 4: The Evaluation Contractor will return to your property to test the work performed by the plumber. Note: All repairs to and / or replacements of service laterals will be performed under the direction of a Licensed Master Plumber that has passed a qualification process required by the WWTA. In addition, the plumber will guarantee his/her work for 5 years.

Show All Answers

1. What is the Private Service Lateral Program (PSLP)?
2. What is the cost of the program?
3. Who will make the repairs to the lateral lines?
4. Will the WWTA enter my property without my knowledge to conduct testing?
5. What should I do if I have a backup before a Plumber or Evaluation Contractor contacts me?
6. What is a sewer lateral?
7. What is a cleanout?
8. What is the condition of my sewer lateral?
9. What is I&I?
10. Does the Private Service Lateral Program (PSLP) / Service Lateral Program (SLP) apply to all WWTA sewers customers?
11. How does the WWTA fix a defective sewer lateral?
12. Is the WWTA alone in facing this issue?