Hamilton County WWTA, TN

What does the minus sign mean on my bill?: A minus sign indicates you have a credit balance and no payment is due.

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Customer Service / Billing

1. Can I receive an electronic bill?: Yes, register your account online and you will be automatically enrolled in e-billing. You can opt out at any time by simply unchecking e-billing to resume receiving a paper bill. Remember to update your email address as necessary. Online Bill Pay Website

2. What does the minus sign mean on my bill?: A minus sign indicates you have a credit balance and no payment is due.

3. What are the fees for being delinquent on my bill?: The due date printed on each bill is the date in which current charges are due. Any unpaid amount outstanding the day after the due date will be assessed a 10% delinquency fee.

Past due accounts may also be assessed a $30 Delinquent Administrative Charge for potential shutoff of water. All payments are posted to accounts on the day they are received; postmarks are not considered. Failure to receive a bill does not relieve your obligation to pay by the due date.

4. Who can I contact to make payment arrangements?: Please call Customer Service at 423-209-7808.

5. What is the fee for a returned check or debit/credit card payment?: If a payment is returned by your financial institution, WWTA will assess a $35 returned item fee. Any account with 2 or more returned items in the past 12 month period will be placed on a "cash only" status.

6. Why do you need my current phone number?: If your account is past due, the WWTA has an automated calling system that will place a courtesy call to phone number listed on your account as a reminder that your sewer service is schedule for disconnection.

7. What do I do if I have a leak? Will you adjust my bill?: If you had a leak that was repaired, please complete the Sewer Fee Variance Request Form and submit it along with the receipt for repairs.
WWTA will review your request and notify you in writing about your variance request. Sewer Fee Variance Request Form

8. Do I get an adjustment for watering a garden, operating an irrigation system, or filling a swimming pool?: WWTA does not offer adjustments on your bill for watering gardens / irrigation systems or filling swimming pools.