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1. Can I receive an electronic bill?
2. What does the minus sign mean on my bill?
3. What are the fees for being delinquent on my bill?
4. Who can I contact to make payment arrangements?
5. What is the fee for a returned check or debit/credit card payment?
6. Why do you need my current phone number?
7. What do I do if I have a leak? Will you adjust my bill?
8. Do I get an adjustment for watering a garden, operating an irrigation system, or filling a swimming pool?

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1. Who can purchase a sewer tap-on permit?
2. How are permit costs paid to the WWTA?
3. Can any licensed plumber install a grinder pump in the WWTA sewer system?
4. Will the tap fee be adjusted if a road cut is required?
5. Can an existing service be used for a replacement structure?
6. If I need to tap a 2nd time to my service line, will I have to pay an additional tap fee?
7. Is a permit required any time a repair is being done on a service line?

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1. What is the Private Service Lateral Program (PSLP)?
2. What is the purpose of the PSLP?
3. What is the cost of the program?
4. Who will make the repairs to the lateral lines?
5. Will the WWTA enter my property without my knowledge to conduct testing?
6. What should I do if I have a backup before a Plumber or Evaluation Contractor contacts me?
7. What is a sewer lateral?
8. What is a cleanout?
9. What is the condition of my sewer lateral?
10. What is I&I?
11. Does the Private Service Lateral Program (PSLP) / Service Lateral Program (SLP) apply to all WWTA sewers customers?
12. How does the WWTA fix a defective sewer lateral?
13. Is the WWTA alone in facing this issue?