Hamilton County Water & Wastewater Treatment Authority (WWTA) will be seeking Statements of Qualifications (SOQ’s) from plumbers to participate in our Private Sewer Lateral Program (PSLP).

Advertisement will be released in the Times Free Press on October 25, 2018.

This is an important program not only for our customers but also for the WWTA. The work done by our Master Plumbers is critical to our mission.

We hope you will submit your qualifications for consideration. Any questions contact us at (423) 209-7842.

Thanks Hiller Plumbing, Heating, Cooling & Electrical for the tips! This is definitely worth a double-click.

Encourages Customers to Reach Out Directly to WWTA in Times of Need

The Hamilton County WWTA has some tips for customers experiencing sewer issues, beginning with the most important:  Call us first.  The WWTA notes that sometimes customers will reach out to their particular city or municipality regarding sewer issues instead of reaching out for immediate assistance by the WWTA. 

WWTA Executive Director Mark Harrison said, “Sewer issues are never fun; however, there’s a way to have those issues addressed in a more efficient and effective manner and that’s by calling us first.  If it’s our responsibility, we’ll get the repairs scheduled as quickly as possible, usually within a day of receiving the call.  If it’s an issue for another entity, our customer service team will be able to provide the proper office to call along with the number.  We’re happy to help those experiencing problems with their sewer service.” 

He noted several other helpful pieces of information for customers:

• Office hours are Monday through Friday from 8 a.m. until 4 p.m.
• Customers can always contact the WWTA via email at WWTA@HamiltonTN.gov
• For questions with billing, customers may call:  423-209-7808
• The WWTA has a 24-hour hour Pay-By-Phone Line:  1-844-657-2837
• For General Questions regarding permits, sewer availability, etc., customers may call 423-209-7842
• For questions regarding emergency sewer overflows, 423-209-6408
• Grinder Pump and Step System Service Calls are accessed by calling:  423-209-6409
• Still looking for an answer?  The WWTA’s website has been updated to make searching easier than ever:  wwta.hamiltontn.gov

“Our mission is to provide reliable, courteous and low-cost sewer service within our service area to promote economic development, eliminate health problems and protect the environment.  It’s a privilege for us to serve so many in Hamilton County and we want to do all we can to make accessing our services as easy as possible,” said Harrison.